I left the travel agent empty handed on the first visit because despite the notice on the door to the ladies section stating the opening hours of 9am – 9pm, they actually closed at 3pm during Ramadan and didn’t open again until 9pm that night. I made a second trip the next morning and went through the standard process of booking a flight to Melbourne:
I present a flight voucher from KSU for a ticket to Canberra, I explain that I want to fly to Melbourne instead, travel agent spends 30 minutes trying to determine if a flight to Melbourne will be cheaper (it is), I present a list of the dates and times I specifically want to fly, travel agent books with the right carrier but wrong times, I insist that flights be changed to the ones I want, travel agent expresses concern with long stopover in Dubai, I explain the advantages of direct flights to Melbourne as opposed to stopovers in Asia, travel agent sits in confused silence but eventually relents to my demands.